1. Introduction

This policy sets out the essential information with regard to your personal data collected by AIM Innovations Sdn. Bhd. (AISB). The Policy applies to all services and associated services (referred to as Sahabat Koop Super App Service).By visiting the Sahabat Koop Super App, you hereby accept the practices as described in this privacy policy.


The purpose of AISB furnishing you with this policy is to let you know in a clear, prominent, and easily accessible way on how we collect, use, share, and above all protect your personal information.

 

2. Your rights and preferences as a user

The user hereby represents and warrants that with regard to the personal data (as defined under the Personal Data Protection Act 2010) provided to or to be provided for the purpose(s) of and/or in connection with this application, the user has obtained the required consent for the company to process the personal data in question. The user agrees that, with regard to the personal data which may be provided to the company for the purpose(s) of and/or in connection with this application, the company shall comply with the Personal Data Protection Act 2010.

Accordingly, at AISB, we have put in place transparency and access options and controls for you in our Privacy Policy. These options and controls give you the following rights:

  • Right of Access - the right to be informed of and request access to the personal data we process about you.
  • Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete.
  • Right to Erasure - the right to request that we delete your personal data.
    Right to File Complaints – the right to file complaints with our Managed Services Department should you find it necessary.
  • Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data.
  • Right to Object – The right to object to us processing your personal data on grounds relating to your particular situation at any time.
    The right to object to your personal data being processed for marketing purposes.
  • Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.
  • Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
  • Right to View – the right to view your personal data.


In order to enable you to exercise these rights with ease and to record your preferences in relation to how Sahabat Koop Super App Service uses your personal data, kindly contact our Managed Services Department at the number and e-mail below.
Phone (International): +603-6273 3386 or (Toll-free) 1800883386
E-mail: managedservices@asgb.com.my


Our Managed Services Department helps you identify and control what information AISB has received from you and how it processes your personal data. You have the right to opt out of receiving certain messages from AISB. If we send you electronic marketing messages with your consent you may, at any time, withdraw such consent or declare your objection (“opt-out”) at no cost. The electronic marketing messages you receive from AISB will include an opt-out mechanism within the message itself, for instance, an unsubscribe link in an e-mail.


If you have any questions about your privacy, your rights, or how to exercise them, please contact our Managed Services Department. We will respond to your request within a reasonable period of time upon verification of your identity. If you are unhappy with the way we are using your personal data, you can also contact and are free to lodge a complaint with your appropriate local authority.

 

3. Information we collect

We collect and store information that you have provided to us through our app. For instance, we collect information from you when you make a transaction, create an account, call us with a question, write a review, and/or use any of our services.Your information which will be collected by us may include but is not limited to the following: -
 

  • Your name;
  • Your mailing address;
  • Your e-mail address;
  • Your phone number;
  • Your payment information.

A. Automated Online Information Collection:
We receive and store all information you enter on our app or through other medium. This information includes your IP address, browsing behavior while on our app, browser and device characteristics, and referring URLs. This information is collected and stored using the technology of Cookies (“Cookies”). Cookies are small bits of information that we transfer to your device to enable our systems to recognize your device.

B. Location Information:
Our mobile applications may collect certain information on you such as the type of mobile device you are using. To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. The Company has no control over your device's settings.


C. E-mail Communications:
Whenever necessary, we may send e-mails to your registered e-mail address to communicate with you. We will receive a confirmation when you open an e-mail from us if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.


D. How we use the information we collect
Your personal information provided to us may be processed by entities (in or outside of Malaysia) within the AISB (including related companies, subsidiaries, holding companies, associated companies and outsourcing partners).


The information we have collected shall be used by the AISB including but not limited to the usage of: -
 

  • Fulfilling requests for services or information;
  • Tracking and confirming payments;
  • Establishing and managing your accounts;
  • Communicating things like special events and surveys;
  • Identifying you on our app;
  • Facilitating interactions with the Company and others, such as enabling you to e-mail a link to a friend or other Users;
  • Operating, evaluating and improving our business;
  • Data Retention:
    We may retain your information for as long as your account is active or as needed to provide you with services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

 

4. How we share your information?

AISB does not sell, rent or trade your personal information to third parties. If you provide information to any of the businesses, stores or websites owned or operated by AISB, this information may be combined or shared among the Company, including affiliates, subsidiaries, service provider and/or consultants and they will be governed by each of their respective privacy policies, as applicable.
We may share your information with third parties (including any service providers) to perform necessary services on our behalf such as:

  • Fulfilling orders;
  • Sending marketing communications;
  • Fulfilling subscription services;
  • Conducting research and analysis;
  • Processing credit/debit card or online payments; and
  • Providing chat functions.

In some cases, we may be compelled to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it is necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

5. How we protect the information we collect?

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures for the purpose to create layers of fraud or theft protection and risk reduction in order to protect your online transactions with us. However, AISB cannot ensure or warrant the security of any information you transmit to us are controlled and blocked from any potential exposure to internet fraud or identity theft that might hijack your account (account takeover fraud). Thus, your usage of the app is at your own risk.

6. Your choices regarding the information we collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications;
  • Update and correct your personal information;
  • Deactivate your account; and
  • Request removal of content or personal information posted by you from our website, online service, online application, mobile application, blog, or community forum. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so.
    *Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet as third parties may retain screen shots on our website pages (e.g., cache files).

7. Transfer of data(s) to other countries

AISB shares your personal data globally with other companies in the Group in order to carry out activities specified in this policy. The list is not exhaustive in nature and will continue to be revised as and when more offices are launched in the near future. Your personal data may therefore be subject to privacy laws that are different from your country of residence.

8. Children

The app is not intended to be used by minors. If you are under 18, you may use this app only with the involvement of a parent or guardian.

9. Links to other websites

Our app links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

10. Privacy policy updates

We may need to update our privacy policy as the company and our customers grow and evolve. If you choose to visit the app, you should check our app frequently to see recent changes your visit and any dispute over privacy is subject to this policy and our terms and condition, including limitations on damages, resolution of disputes, and application of the law of Malaysia.

11. Contact us

If you would like to obtain further information on how to limit the processing of your personal data/information by AISB; or you have any further query; or you would like to make a complaint in respect of your personal information, you may contact our Managed Services Department at the number and  e-mail below:

Phone (International): 603-6273 3386 or (Toll-free) 1800883386

E-mail: managedservices@asgb.com.my